- Up to date Information for our Clients – We are Still Here (Safely) for You, Still (Safely) Working for You
Up to date Information for our Clients – We are Still Here (Safely) for You, Still (Safely) Working for You
22. 10. 2020
At this present, not entirely transparent, time, when many people do not know what is in force and is not, what we are allowed to do and what we aren’t, we have decided to inform you about everything important about our current system of operation.
Is FINEP open?
YES, we are open and we work as always. Even in today's difficult times, we are still ready to provide you with our – face-to-face – professional services when buying a new property.
Do you want to meet us in person? And what are the rules?
We know very well that everyone cares above all about their safety today and wants to minimize the time spent outside “their cocoon of safety”. That is why we have expanded our contact point on the ground floor of Lannův palác /Lanna Palace/ (the FINEP headquarters) for safe (and above all smooth) personal contact with you. It meets all the recommended preconditions for a safe meeting in today's difficult times. The whole space in our company is regularly disinfected. Therefore, it is completely safe (e.g. there is a safety shield between the client and our employee) for the necessary personal contact. And we go in so much detail that we, for example, use only one-time stationery for signing the individual contracts or documents.
But do you still prefer to handle your things from the comfort of your home?
Of course, we are ready for that too. Since the spring of this year, our clients can use the e-Meeting service, which enables remote on-line presentation of our projects and apartments to clients via a shared web application. Thanks to it, the agent personally guides the client through the materials related to the apartment as if they were in physical contact together in the client centre. Thus, thanks to the e-Meeting, you are provided with a complete personal service and our agents are fully available to you through the on-line world.
And what about signing contracts, submitting documents, etc.? Do I have to come to your company?
We have another novelty for you – our company messenger!
Yes, you can and we will do everything safely again on the ground floor of Lannův palác, which is newly adapted for this purpose. Or you can use our new service for “contactless communication” in the form of our own messenger. Using a messenger and their “contactless” services can be arranged through our agents. Our agents continue to operate and are fully available to you both on our telephone numbers and emails. Whatever you need to solve, do not hesitate to contact them.
How do the interior studio and client changes work now?
Again as you are used to – we are available to you on the phones, emails, and in case a personal meeting is necessary, we can meet in a safe, regularly disinfected space of the Interior Studio in Lannův palác. The clients of our interior studio can also use the services of our company messenger (see above). You don't have to worry. You won't miss any appointment and everything you need is available to you. All you have to do is to contact our agents or interior consultants and make an appointment.
Does the e-Meeting service also work for the services of interior consultants for client changes?
Yes, it does. All you have to do is to contact your interior consultant and arrange a date and time when you will meet through the e-Meeting service.
Our interior consultants continue to work and are fully available to you both on their telephone numbers and emails. Whatever you need to solve, do not hesitate to contact them.